FAQs

Antworten auf Ihre Fragen

Products and Materials

Our jewelry is based on high-quality, rust-proof stainless steel. Depending on the design, additional elements are added, such as sparkling rhinestones (e.g., with the Ocean Curve Bracelet or Solea Glow Bracelet) or pearls and mother-of-pearl (with the Pearl Glow Bracelet). The colors gold and silver are created by high-quality gold plating or the natural stainless steel tone. You can find the exact material specifications for each piece of jewelry in the "Details" section on the respective product page.

Yes, our stainless steel jewelry is waterproof and colorfast. You can wear it without problems in everyday life, even if it comes into contact with water, it will not discolor and will retain its shine. However, we advise against prolonged contact with chlorine or salt water as well as heavy sweating, so that your jewelry stays beautiful for as long as possible.

Yes. Our jewelry is made of high-quality, skin-friendly stainless steel and is therefore usually well suited for sensitive skin. If you have a known nickel allergy, we still recommend that you test the piece of jewelry briefly first.

Yes. Most of our rings are available in one size with an open, adjustable ring band, adapting to most finger sizes. Some models are also available in fixed sizes, for example 16, 17, 18 or 19, where the number corresponds to the inner diameter of the ring in millimeters. For necklaces and bracelets, the length varies depending on the model and can often be individually adjusted using an extension chain. You will always find the exact length or size under "Details" in the respective product description.

All information on material, color, design, length or size and weight can be found directly on the respective product page in the "Details" section below the product description.

Care

To ensure you enjoy your Liamoré jewelry for a long time, we recommend putting it on only after applying perfume, creams, or hairspray, and taking it off before sleeping and during strenuous physical activity. Store your jewelry as dry and individually as possible, preferably in a jewelry pouch or box, to prevent scratching or tarnishing.

The best way to clean your jewelry is gently with a soft, slightly damp cloth, and then dry it thoroughly. For heavier soiling, you can use lukewarm water with a little mild soap. Please avoid aggressive cleaning agents, chemicals, or polishes, as these can damage the surface.

Our stainless steel jewelry is waterproof and will not tarnish, so you can generally wear it while showering or washing your hands. However, we advise against prolonged contact with chlorine or salt water, such as in swimming pools or the sea, and excessive sweating during sports, to best preserve the shine and longevity of your jewelry.

Yes. Most of our rings are one-size-fits-all with an open, adjustable ring band; some models are also available in fixed sizes from 16 to 19, which corresponds to the inner diameter in millimeters. Necklaces and bracelets vary in length depending on the model and can often be adjusted with an extension chain. The exact size is always listed under "Details" in the product description.

All information on material, color, design, length or size and weight can be found directly on the respective product page in the "Details" section below the product description.

Order

As we prepare orders for shipping as quickly as possible, subsequent changes or cancellations are usually only possible a short time after the order is placed. Please contact us immediately by email at support@liamore-jewelry.com with your order number, and we will check whether an adjustment is still possible.

Please contact us as soon as possible with your order number and the correct address at support@liamore-jewelry.com. As long as your order has not yet been handed over to our shipping service provider, we will try to correct the address. Unfortunately, we can no longer change the delivery address after shipping.

Yes. As soon as your order has been shipped, you will receive a shipping confirmation by email with a tracking link, which you can use to check the delivery status at any time. Alternatively, you can also find the tracking here: liamore-jewelry.com/apps/track-order

Upon completing your order, you will automatically receive an order confirmation via email at the address you provided. If you do not receive a confirmation within a few minutes, please check your spam folder or contact us at support@liamore-jewelry.com.

Shipping & Returns

Delivery typically takes 3 to 5 business days. In exceptional cases, such as high order volumes, public holidays, or delays with the shipping service provider, delivery times may be slightly extended.

Shipping costs are calculated based on your delivery address and destination country, and therefore will only be definitively displayed during checkout after you have entered your delivery details.

Yes. Shipping within Germany is free for orders over 75 euros. For deliveries to Austria, Switzerland, and all other EU countries, free shipping applies to orders over 95 euros. The actual shopping cart value after deducting all discounts and price reductions is decisive.

We ship within Germany, to Austria, Switzerland, and other selected countries within the EU. Shipping is handled by our partner retailer within the EU. You can see if delivery to your country is possible when you enter your address during checkout.

Yes, you have a statutory 14-day right of withdrawal from the receipt of the goods. To exercise your right of withdrawal, the quickest way is to use our withdrawal button or write to us at support@liamore-jewelry.com. All details can be found in our right of withdrawal.

First, register your return using our withdrawal button or by email. You will then receive the correct return address and all further information. Please return the jewelry unworn, unused, clean and undamaged, with tags and in its original packaging. The buyer bears the cost of the return shipment.

We're sorry to hear that. Please contact us promptly after receipt at support@liamore-jewelry.com with your order number and, if possible, a photo of the damaged item. We will then arrange for a replacement or a refund as quickly as possible.

Should you have accidentally received a wrong item, please contact us with your order number at support@liamore-jewelry.com. We will find a quick solution together and send you the correct item.

Payment and Discounts

We accept secure and convenient payment methods such as PayPal, Klarna, credit card (Visa and Mastercard), and Apple Pay. Depending on the checkout, additional Shopify Payments methods like Google Pay may also be available. This allows you to complete your order easily and securely.

Only one discount code can usually be redeemed per order. Promotional codes cannot be used in addition to already reduced sale items, unless otherwise specified for a promotion.

First, check if the code has been entered correctly, is still valid, and if the minimum order value, if required, has been met. If the code still doesn't work, please feel free to write to us with the code and your shopping cart contents at support@liamore-jewelry.com, and we will help you quickly.

Can't find your questions?

If you cannot find the answer to your question in our FAQs, you can send us a message using the form below.